The `Company' referred to in these Terms is Remarq Ltd whose registered office is 145-157 St John Street, London EC1V 4PY, Registered No. 6829551. The `Client' is the organisation requesting service from the Company.

Work may include, visiting Client premises, discussion with Client staff, discussion with third parties on behalf of Clients, auditing of systems, providing advice or recommendations, preparation of letters, reports, research, analysis procedures and other documentation. Following initial discussions, an agreed time allowance will be established for the work required.


  •  The work to be undertaken will be in accordance with the specification and time scale contained in the proposal. The Company will not accept responsibility for any delay in starting or completing the work that was beyond the control of the Company.
  • The charges for the work are based upon the specification contained in this proposal.
  • Where a daily rate is quoted, this is the rate for 8 hours work, wherever spent, on clients’ work. Routine travelling time up to one hour per day is not chargeable to the Client. Travelling time over one hour per day may be included within the 8 hours work day, with prior agreement of the Client.
  • Where at the request of the Client the work has been suspended or delayed the Company may request payment in full or part for the work completed by the date of suspension or delay.
  • The charge for the agreed work will be invoiced monthly in arrears or as otherwise specified in the proposal and are payable within 30 days of the invoice date. At the discretion of the Company a charge of 3% per calendar month or part thereof may be made in respect of invoices outstanding beyond the 30 days. Where invoices are overdue the Company may at its discretion arrange for collection by third parties or the assignation of the invoice.
  • Payment of invoices will be deemed to have occurred by receipt of cleared funds at the Company’s bank
  • Charges will be subject to the addition of current rate of Value Added Tax applicable at the date of invoice. VAT number: 947872173
  • The Company reserves the right to review its charge rates in the light of operating costs and adjust them accordingly, but there will be no changes to fixed charge assignments which are currently being undertaken or have been authorised to proceed by the Client. The Company reserves the right to review charges due to unforeseen and/or exceptional circumstances.
  • Where the proposal contains charges based on usage of time and materials two months' notice will be given of any change of rate, except in the case of unforeseen and/or exceptional changes.

Cancellation of Appointments

  • Where the Client cancels any appointment giving less than forty-eight hours notice to the Company, the Company reserves the right to charge a maximum of 50% of the booked time. Such a charge would not be applied if the consultant concerned were able to undertake fee earning work for other Clients in the previously reserved time. The decision will be based upon the information available to the Company at the time of cancellation.

Quality of Work

  • The forecasts, proposals and recommendations in any report, letter or verbal exchange with the Client are made in good faith and on the basis of the information before the Company at the time. Their value will depend, amongst other things, on the effective co-operation of the Client and the completeness and correctness of the information provided by the Client to the Company. In consequence no statement in any report, letter or verbal exchange is to be deemed in any circumstance a representation, undertaking, warranty or contractual condition. In addition, no responsibility can be accepted for consequential expenditure or loss resulting from any action or decision by the Client made either without reference to the Company or without its prior approval.

Client Responsibilities

  • The client remain responsible for the control, management and supervision of all your Services under each contract, the use of materials and for any results to be achieved. In addition you will provide access to the necessary experienced employees to take ownership for production and approval of all work products (e.g. signing off work, communications, accuracy of claims, data protection methodology).
  • The client agrees to indemnify, defend and hold us and our affiliates harmless from and against any and all claims, losses, liabilities and damages arising from or in connection with any claims made against us alleged to have occurred as a result of your failure to provide any Required Consents.


  • The Client shall ensure that all requirements are complied with regarding the Health and Safety of the Company's employees whilst on the Client premises. Company employees are required to comply with Client's instructions in these matters.
  • In the event of any dispute between the Client and the consultant assigned by the Company to that Client, the Client will in the first instance contact the Company to enable a resolution of the matter to be achieved before asking for the contract to be terminated.
  • Any procedures, processes, method or documentation supplied by the Company, or purchased by the Company on behalf of the Client will remain the property of the Company until all invoices have been paid.
  • The copyright on documents prepared specifically for the Client in the course of an assignment will be the property of the Client. The copyright of any other documentation, report or other written or electronically recorded material supplied to the Client to assist in the assignment will be retained by the Company or, where the Company is the licensed user of such material, with the licensor. It is the responsibility of the Client to indemnify the Company against any costs, claims or damages suffered through the misuse of such copyright material.
  • In the event of the Client's order containing special conditions the order will only be undertaken by the Company on the understanding that those conditions are not at variance with the Company's own, and that if there is any variance, such conditions have been waived by the Client. In the event that any clause of these Terms of Business is superseded, in agreement with the Company, the Company reserves the right to alter the charges to reflect any extra costs and risks.
  • All clauses of these Terms of Business will be deemed to apply to the present assignment unless there is written agreement to the contrary.
  • This document supersedes all previous Terms of Business issued by the Company.
  • The Customer will at its expense provide all such information & co-operation as is reasonably required to enable Remarq Ltd and their consultants to provide the Services detailed in this proposal.